Legal

Privacy Policy

Last updated: 7 May 2025  ·  Jurisdiction: New Zealand

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1. Who We Are

This Privacy Policy applies to Silverdale Mechanical Engineering (NZBN: as registered), trading as Silverdale Mechanical Engineering, of 14 Anvil Road, Silverdale, Auckland 0932, New Zealand ("we", "us", "our").

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles contained therein.

Any queries regarding this policy may be directed to us at admin@silverdalemechanical.com or by telephone on (09) 426 8194.

2. What Personal Information We Collect

We collect personal information only where it is necessary for one of our business functions. This may include:

  • Your name, phone number and email address (submitted via our contact or booking forms)
  • Your vehicle registration number and vehicle type
  • Your preferred service, date and time for appointments
  • Any additional details you voluntarily provide in a message or enquiry
  • Technical information automatically collected when you visit our website, such as your IP address, browser type, and pages visited (via server logs or analytics tools)

We do not collect sensitive information such as financial account details, health information, or government-issued identification numbers through this website.

3. How We Collect Your Information

We collect personal information:

  • Directly from you when you complete a booking request, free quote, or contact form on our website
  • When you contact us by phone or email
  • When you visit our premises
  • Automatically through website analytics when you browse our site

4. Why We Collect Your Information

We collect and use your personal information to:

  • Respond to your enquiries and provide quotations
  • Book and manage vehicle service appointments
  • Communicate with you about your vehicle, booking, or service history
  • Comply with our legal and regulatory obligations
  • Improve the quality of our services and website
  • Send you service reminders or relevant updates, where you have consented

We will not use your information for any purpose that is inconsistent with the reason it was collected without first obtaining your consent.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service providers who assist us in operating our business, such as workshop management software (AutoHive) and email service providers, where those providers are bound by appropriate confidentiality obligations
  • Regulatory or government authorities where we are required to do so by law
  • Professional advisers such as accountants or lawyers, under confidentiality obligations

Where we share information with third-party service providers located outside New Zealand, we take reasonable steps to ensure those parties provide comparable privacy protections.

6. Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. These measures include secure data storage, access controls, and staff training.

However, no method of data transmission or storage over the internet is completely secure. Whilst we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and to gather anonymous usage statistics. Cookies are small files stored on your device.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website.

We do not use cookies to collect personally identifiable information without your knowledge.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of your personal information if it is inaccurate, incomplete, or out of date
  • Withdraw consent to any use of your information where that use is based on consent
  • Make a complaint to the Office of the Privacy Commissioner if you believe we have breached your privacy rights

To exercise any of these rights, please contact us at admin@silverdalemechanical.com. We will respond to your request within 20 working days in accordance with the Privacy Act 2020.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance so we can attempt to resolve the matter. If you remain unsatisfied, you may lodge a complaint with the Office of the Privacy Commissioner:

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related enquiries, please contact: